Privacy Policy

When you use DigitalBuddy.Store, we may collect:

• Account details — name, email address, mobile number, and login credentials you provide during registration.
• Order and payment data — items purchased, order totals, selected payment method, and payment proof screenshots you upload for verification.
• Delivery information — shipping name, address, phone, and notes for physical product orders.
• Support communications — messages sent via email, WhatsApp, or your account dashboard.
• Technical data — browser type, device information, IP address, pages visited, and referral source for security, analytics, and fraud prevention.

We use the information we collect to:

• Process orders, verify payments, and deliver digital or physical products.
• Manage your account, order history, and access credentials.
• Respond to support requests, warranty claims, and refund inquiries.
• Send order updates, service notices, and important account communications.
• Detect fraud, abuse, unauthorized access, or violations of our policies.
• Improve our website, product catalogue, and customer experience.

When you upload a payment screenshot or receipt, it is stored securely and used solely to verify your transaction. Only authorised staff can access payment proof files. We do not publish or share your payment screenshots with third parties except where required to resolve a payment dispute or comply with law.

Please avoid uploading unnecessary personal information in payment screenshots beyond what is needed to confirm the transfer.

We do not sell your personal data. We may share limited information with trusted service providers — such as payment processors, hosting providers, and analytics tools — only when necessary to operate the store.

We may also disclose information when required by law, court order, or to protect the rights, safety, and integrity of DigitalBuddy.Store, our customers, and our platform.

We retain personal and order data for as long as needed to fulfil orders, handle warranty and refund requests, meet legal obligations, and resolve disputes.

We apply reasonable technical and organisational safeguards to protect your data. No online service can guarantee absolute security, but we regularly review our practices to reduce risk.

We use cookies and similar technologies to keep you signed in, remember cart items and preferences, and measure site usage. You can control cookies through your browser settings; disabling them may limit some features such as staying logged in or keeping cart contents.

Depending on your location, you may have the right to access, correct, or request deletion of your personal data, and to object to certain processing activities.

To submit a privacy-related request, contact us at support@digitalbuddy.store with your registered email and order details where applicable.

DigitalBuddy.Store is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of the store after changes are posted constitutes acceptance of the updated policy.

For privacy questions or data requests, email support@digitalbuddy.store.

Related policies: Terms & Conditions and Refund Policy.